All companies will claim to be different and want to provide exceptional service. In fact, I choose to believe that all companies set out to be this way but somewhere down the road, execution fails them or they lose sight of their customers and their needs.
Outdo the competition by doing more for less
We have failed many times too but I want to continue to believe that we are different and we stay determined to outdo the competition by doing more for our customers to the best of our knowledge and ability. I constantly remind my team, that we are determined to be different and we will do what the competition is unwilling to do for the price that will even hurt us in the short run.
Keep on Improving
Moreover, I am reminded at the start of this year that we want to keep our customers and we have to do more to keep them by increasing the quality of our work and making their website look and work better and better.
Keep on learning
We have to keep on learning and we have to keep on admiting that we are not perfect and we make mistakes, so that we can get better at what we do whether it is in terms of design or SEO or SEM or even in the efficiency of our work and especially in the area of communication with our customers.
I genuinely care for and about my customers and want the best for them. I know that this is not very business like, but this is the way my Lord Jesus has made me to be and this has to be the way I run my business. If you ever have the feeling that we are not doing enough, simply tell it to us and we will work together to move forward.
So this is why we are different, we care and we are here to help. It’s about the heart! Notice that I did not mention the quality of our work or the excellence of our designs? These are very subjective and we know we are not the best but we have heart.